We are looking for an HPIN Liaison Officer to join our growing and dynamic team, at our Clacton on Sea site.

Role Summary:

• The purpose of the role is to process and engage with installers new to HPIN, whilst maintaining active installers

Role and Responsibilities

• Maintaining a positive, empathetic and professional attitude to installers at all time
• Creating and maintaining accurate records on company CRM systems, ensuring that qualifications or competencies are recorded and updated accordingly
• Engaging with installers during onboarding and training
• Sending, receiving and filing of contractual documents
• Dealing with installer queries by phone, email, WhatsApp and social media
• Working flexibly with other operations including HPIN+ , HPIN umbrella services etc.
• Engaging with HPIN stakeholders when required (installers, manufacturers, in house support teams)
• Investigate, document and action HPIN correctional activity (retraining, exclusions)
• Work alongside the HPIN marketing team with regard to installer communications
• Following all company/ departmental workflows, procedures, guidelines
• Any other tasks requested by your line manager or directors Additional duties
• Facebook Groups / Go Canvas / Carno OR big change maintenance and administration

About you:

• Intermediate qualifications in Administration or equivalent experience
• Fluency in Microsoft Word, Excel and Outlook – Intermediate Level Preferred
• Excellent written and oral communication skills

What are we offering?

• A competitive salary
• A culture of growth, development, and progression
• Free coffee and tea on site
• Incentive schemes
• Day off for your birthday
• Employee Assistance Programme
• Bupa Health Cash Plan (once passed probationary)
• Life assurance (once passed probationary)
• Discounted energy rates
• Company events
• Company pension scheme
• A friendly, vibrant, and dynamic environment to work in

To join our exciting and growing team please submit your CV today.

************no agencies please*******************

You must be UK based and live within a commutable distance of the where the position is located. Sponsorship is not available so you will need to have full leave to remain.

CB Heating receive a lot of applications, and we do our best to get back to everyone. If you have not heard from the recruitment team within 20 days of application, please assume you have not been successful.

Job Types: Full-time, Permanent

Pay: £24,500.00-£25,000.00 per year

Schedule: Monday to Friday

Ability to commute/relocate: Clacton-on-Sea CO15 4TN: reliably commute or plan to relocate before starting work (required)

Work authorisation: United Kingdom (required)

Work Location: In person